Table 2 Client-identified needs and services provided (N = 147)
Service Area | Service was not provided Count (%) | Service was provided Count (%) | Total Count (%) | Percentage Difference (% Clients who did not identify need – % Clients who did not receive service) | Percentage of services provided to clients identifying a need |
|---|---|---|---|---|---|
Pharmaceutical | |||||
Client did not identify need | 88 (60.3) | 38 (25.9) | 127 (86.4) | 20.4 %* | 60 % |
Client-identified need | 8 (5.4) | 12 (8.2) | 20 (13.7) | ||
Total | 96 (66.0) | 50 (34.0) | |||
Medical or dental care | |||||
Client did not identify need | 66 (45.2) | 37 (25.3) | 107 (70.6) | 15.8 %* | 72.5 % |
Client-identified need | 14 (9.6) | 29 (19.9) | 40 (29.5) | ||
Total | 80 (54.8) | 66 (45.2) | |||
Housing | |||||
Client did not identify need | 38 (26.0) | 15 (10.3) | 53 (36.3) | −5.5 % | 75.3 % |
Client-identified need | 23 (15.8) | 70 (48.0) | 93 (63.7) | ||
Total | 61 (41.8) | 85 (58.2) | |||
Mental health services | |||||
Client did not identify need | 97 (66.4) | 19 (13.0) | 116 (79.5) | 6.2 % | 66.7 % |
Client-identified need | 10 (6.9) | 20 (13.7) | 30 (20.6) | ||
Total | 107 (73.3) | 39 (26.7) | |||
Substance abuse services | |||||
Client did not identify need | 84 (57.5) | 29 (19.9) | 113 (77.4) | 15.1 %* | 78.8 % |
Client-identified need | 7 (4.8) | 26 (17.8) | 33 (22.6) | ||
Total | 91 (62.3) | 55 (37.7) | |||
Support services | |||||
Client did not identify need | 55 (37.7) | 41 (28.1) | 96 (65.8) | 17.2 %* | 68 % |
Client-identified need | 16 (11.0) | 34 (23.3) | 50 (34.3) | ||
Total | 71 (48.6) | 75 (51.4) | |||
Legal assistance (including delinquent utilities) | |||||
Client did not identify need | 105 (71.9) | 22 (15.1) | 137 (87.0) | 8.9 %* | 52.6 % |
Client-identified need | 9 (6.2) | 10 (6.9) | 19 (13.0) | ||
Total | 114 (78.1) | 32 (21.9) | |||
Employment/job training | |||||
Client did not identify need | 98 (67.1) | 13 (8.9) | 111 (76.0) | −6.2 % | 37.1 % |
Client-identified need | 22 (15.1) | 13 (8.9) | 35 (24.0) | ||
Total | 120 (82.2) | 26 (17.8) | |||
Food access | |||||
Client did not identify need | 76 (52.1) | 37 (25.3) | 113 (77.4) | 15.8 %* | 57.6 % |
Client-identified need | 14 (9.6) | 19 (13.0) | 33 (22.6) | ||
Total | 90 (61.6) | 56 (38.4) | |||