Fig. 1

Received, underserved, unserved, and unneeded services among NBA consumers experiencing homelessness. Legend: Health service utilization was assessed using an adapted version of the Perceived Need for Care Questionnaire (PNCQ). Participants could respond: “no, I did not need this kind of help [no need]”, “yes, I received this kind of help in the past 12 months [received]”, “yes, I received this kind of help in the past 12 months but not as much service as I needed [underserved]”, or “no, but I think I needed this kind of help in last 12 months [unserved]”