Not sold here: limited access to legally available syringes at pharmacies in Tijuana, Mexico
© Pollini et al; licensee BioMed Central Ltd. 2011
Received: 28 September 2010
Accepted: 24 May 2011
Published: 24 May 2011
Sterile syringe access is a critical component of HIV prevention programs. Although retail pharmacies provide convenient outlets for syringe access, injection drug users (IDUs) may encounter barriers to syringe purchase even where purchase without a prescription is legal. We sought to obtain an objective measure of syringe access in Tijuana, Mexico, where IDUs report being denied or overcharged for syringes at pharmacies.
Trained "mystery shoppers" attempted to buy a 1 cc insulin syringe according to a predetermined script at all retail pharmacies in three Tijuana neighborhoods. The same pharmacies were surveyed by telephone regarding their syringe sales policies. Data on purchase attempts were analyzed using basic statistics to obtain an objective measure of syringe access and compared with data on stated sales policies to ascertain consistency.
Only 46 (28.4%) of 162 syringe purchase attempts were successful. Leading reasons for unsuccessful attempts were being told that the pharmacy didn't sell syringes (35.3%), there were no syringes in stock (31.0%), or a prescription was required (20.7%). Of 136 pharmacies also surveyed by telephone, a majority (88.2%) reported selling syringes but only one-third (32.5%) had a successful mystery shopper purchase; the majority of unsuccessful purchases were attributed to being told the pharmacy didn't sell syringes. There was similar discordance regarding prescription policies: 74 pharmacies said in the telephone survey that they did not require a prescription for syringes, yet 10 of these pharmacies asked the mystery shopper for a prescription.
IDUs in Tijuana have limited access to syringes through retail pharmacies and policies and practices regarding syringe sales are inconsistent. Reasons for these restrictive and inconsistent practices must be identified and addressed to expand syringe access, reduce syringe sharing and prevent HIV transmission.
Injection drug users (IDUs) are at high risk of infection with HIV, hepatitis C (HCV) and other blood-borne pathogens transmitted by sharing syringes and other injection equipment. Globally, almost 20% of the world's 15.9 million IDUs are infected with HIV  and in some studies HCV prevalence among IDUs is >90% .
Transmission of these pathogens can be prevented by eliminating syringe sharing among IDUs. This requires that sterile syringes be available at appropriate times and in sufficient quantities to supply a sterile syringe for each injection. In most settings, IDUs' avenues for obtaining sterile syringes are limited to syringe exchange programs (SEPs) and pharmacies. SEPs have proven effective in reducing syringe sharing , but the number of these programs - and the overall number of syringes they distribute - is not sufficient to provide IDUs with a sterile syringe for each injection. In Latin America, for example, only 5 of 20 countries are known to have implemented SEPs, which serve only approximately 2% of the region's IDUs .
Pharmacies can provide a more comprehensive and convenient source of syringes for IDUs, as they generally exceed SEPs in number of locations and hours of operation. In some areas, however, pharmacy-based syringe access is hampered by laws requiring a prescription for purchase. Allowing purchase without a prescription has been shown to increase the number of syringes sold and reduce sharing among IDUs. In the United States, for example, where syringe access laws vary by state, Connecticut and Minnesota saw substantial increases in the number of IDUs who reported pharmacy purchase of syringes and decreases in syringe sharing following repeal of syringe prescription laws [5, 6]. Similarly, in New York City, an Expanded Syringe Access Demonstration Program (ESAP) was associated with a significant increase in the proportion of IDUs who obtained syringes from pharmacies, and these IDUs were less likely than others to report syringe sharing .
Unfortunately, even where the "laws on the books" allow syringe purchase without a prescription, IDUs still encounter barriers to purchase. U.S.-based studies have obtained objective measures of IDUs' ability to purchase syringes using the "mystery shopper" method, in which study personnel enter pharmacies and attempt to purchase a sterile syringe according to a predetermined script. These studies have documented refusal rates of 31-59% in areas where syringe purchase without a prescription is legal [8–12].
In Mexico, where syringe purchase without a prescription is also legal, IDUs report being refused or overcharged for syringes at retail pharmacies and link these refusals directly with syringe sharing [13, 14]. In Tijuana, a northwestern Mexico border city adjacent to San Diego, California, 59% of IDUs report receptive syringe sharing in the past 6 months and HCV prevalence is 96% [15, 16]. HIV prevalence among Tijuana's male IDUs, female IDUs and female IDUs who engage in sex work is 4%, 10%, and 12%, respectively [17, 18] and as many as one in 125 persons aged 15-49 in the city are estimated to be HIV-positive . We undertook this study to obtain an objective measure of barriers to pharmacy-based syringe purchase among IDUs in Tijuana and assess the need for pharmacy-based HIV prevention interventions.
Tijuana, Mexico has a population of 1.6 million  and is situated on a major illicit drug trafficking route that brings heroin, methamphetamine and other illicit drugs northward into the United States . Drugs that do not make it over the U.S. border are sold plentifully and cheaply in Tijuana [22, 23] which is the site of a growing drug using population; lifetime illicit drug use prevalence in Baja California, the state where Tijuana is located, is 9.3% compared to a national prevalence of 5.2% , and there are an estimated 10,000 IDUs in the city . Tijuana is also home to a thriving cross-border market for legal pharmaceuticals, which are sought by U.S. consumers for their relatively cheap prices. As a result, pharmacies are ubiquitous in Tijuana and are particularly concentrated near the U.S. border, where multiple pharmacies commonly exist on the same city block.
The study protocol was reviewed and approved by the Ethics Board of the Tijuana General Hospital and the Human Research Protections Program of the University of California, San Diego. A waiver of consent for pharmacy personnel was granted on the grounds that the protocol met the requirements of 45 CFR 46.116(d); the research was determined to be of minimal risk to participants (e.g., involvement was limited to normal sales activities, no personally identifiable information was collected), the waiver would not adversely affect the subjects' rights or welfare, and the research could not practicably be carried out without the waiver. Further, our primary Mexican collaborator (R.L.) assured that study findings would be presented to state and local health departments and the local pharmacy association for dissemination to Tijuana pharmacies after completion of the study.
Mystery shopper syringe purchases
Between April 2006 and April 2007, data on locations of injection drug use were collected at baseline from participants in Proyecto El Cuete, a longitudinal study of 1,056 IDUs in Tijuana. Based on these data, we identified three colonias (neighborhoods) as the most common areas of injection drug use in Tijuana: Zona Norte, Zona Centro and Zona Rio, all of which are located near the U.S. border and cover an area of approximately 2.6 square miles. Using a list of registered pharmacies provided by the health department of Baja California and street maps from Proyecto El Cuete as a guide, our study staff went street-by-street to create a validated list of all retail pharmacies in these three colonias.
During August and September, 2009, each pharmacy was randomly assigned to one of four "mystery shoppers," i.e., two male and two female study staff wearing casual dress common to IDUs. Mystery shoppers were trained to enter their assigned pharmacies and attempt to purchase a single 1 cc insulin syringe according to a predetermined script, which insured uniformity across purchases. Shoppers were instructed to pay ≤ 10 pesos per syringe, which was the median price of syringes purchased at retail pharmacies based on self-reported baseline data from Proyecto El Cuete, and not to negotiate with pharmacy staff during the purchase attempt. They were also instructed not to disclose their identity or the purpose of their visit to pharmacy staff at the time of the purchase attempt. Syringe purchases were attempted between the hours of 8:00 am and 6:00 pm and were conducted both on weekdays and weekends.
In all cases, the mystery shopper was driven to the target pharmacy in a car with a driver and second study staffer who waited nearby during the purchase attempt. After leaving the pharmacy the mystery shopper immediately returned to the car and was debriefed there by the second study staffer, who recorded information from the purchase attempt on a data collection form. This allowed us to immediately record the details and outcome of the syringe purchase attempt without requiring that data be recorded inside the pharmacy, thus protecting the nature and purpose of the purchase attempt from immediate disclosure to pharmacy staff. Data collected included the date and time of the attempt; number of other shoppers in the store; characteristics of the staff person from whom the syringe was requested (e.g., sex, approximate age); syringe price; whether the purchase was successful; and any additional details the shopper could provide regarding their interaction with pharmacy staff. Information from the paper data collection form was subsequently entered into a database using Microsoft Excel.
Between September 2009 and February 2010, the same pharmacies were contacted by telephone by a female project staffer. The person who answered the phone was asked whether they sold 1 cc insulin syringes and, if so, how much they cost and whether a prescription was required for purchase. These data were recorded on a standardized form and entered into the same Excel database for analysis. Although the telephone survey was conducted after the mystery shopper visits were completed, the mystery shopper study and its results had not yet been shared with health departments, pharmacy associations or pharmacy staff; therefore, the risk of the telephone survey responses being influenced by knowledge of the mystery shopper data collection was minimal.
Data from mystery shopper purchase attempts were tabulated to determine the percentage of successful syringe purchases and reasons for failed purchases. We also identified factors associated with purchase outcome by comparing the characteristics of successful versus unsuccessful purchase attempts using Wilcoxon rank-sum tests for continuous variables and the Pearson's chi-square test for categorical variables. Data from the telephone survey were similarly tabulated to determine the percentage of pharmacies that reported selling syringes and the percentage that required a prescription for purchase. These results were then compared with data from the mystery shopper purchase attempts to identify discrepant findings.
Overall we identified 189 retail pharmacies in the three targeted colonias and completed purchase attempts at 164 of them. The other 25 pharmacies were excluded because either the pharmacy had closed since the validated list was completed (n = 17) or it was determined not to be an eligible retail pharmacy at the time of the purchase attempt (n = 8; e.g., sold botanicals only, pediatric medications only). Of the 164 purchase attempts, one was excluded because the mystery shopper varied from the predetermined script and one was excluded due to missing data, leaving a total of 162 eligible purchase attempts included in our analysis.
Mystery shopper syringe purchases
Characteristics of successful and unsuccessful retail pharmacy syringe purchase attempts (N = 162)
Successful (%) N = 46
Unsuccessful (%) N = 116
Mystery shopper sex
Median number of pharmacy staff who waited on mystery shopper (IQR)
Sex of staff person 1
Approximate age of staff person 1
Sex of staff person 2
Approximate age of staff person 2
Median number of customers within 10 feet of shopper
Number of customers in store
In some cases, the mystery shoppers provided additional comments regarding their experiences during the syringe purchase attempt. In five cases, the shopper noted that although their purchase attempt was unsuccessful the person who waited on them treated them kindly, as if this experience were out of the ordinary. In two cases in which the purchase attempt was successful, the shopper noted that the seller told them to "take care" or "be careful." There were two cases in which the shopper specifically reported that the person who waited on them was angry or upset, and two others where they reported being actively observed (e.g., "[They] looked at me from head to toe, studied me [before they said] 'I can't sell it to you without a prescription.'"). In three other failed attempts the shopper reported being completely ignored by the pharmacy staff (e.g., "[They] continued watching television, didn't even look at me.").
"He/she was going to sell it to me but a voice from behind the wall told him/her that I needed a prescription."
"The guy was going to help me but they girl said they had run out...she was shaking her head at the guy as if to say 'No, don't sell.'"
"One (the one that was selling) said yes, but then asked the boss who said they didn't have any."
"The lady was going to sell to me, the man wasn't. 'We don't have syringes because we don't have a fridge for the insulin.'"
"He/she had to call a supervisor by radio to ask if he/she could sell it to me or not. [The supervisor said]...not without a prescription."
"One said that with a prescription and the other one said that there was no problem. In the end it was sold."
Overall, 136 (84.0%) of the 162 pharmacies also completed the telephone survey; of the 26 pharmacies who did not complete the survey, a majority (73.1%) could not be contacted because they did not have a listed phone number or the phone number was incorrect or out of service. Only one pharmacy refused to answer questions. More pharmacies that completed the telephone survey had a successful mystery shopper purchase attempt than those that did not complete the survey (30.9% vs. 15.4%) but the difference was not statistically significant (p = 0.11). The median reported price per syringe was 6 pesos (IQR: 5-9 pesos), slightly lower than the median price of 7 pesos charged to the mystery shoppers.
Comparison of telephone survey and mystery shopper outcomes
Phone survey outcomes
Doesn't sell syringes
Mystery shopper outcomes
There was also a high level of discordance regarding prescription requirements, as shown in Table 2. Overall, 35 pharmacies (32.1%) said in the telephone survey that they require a prescription for syringe purchase even though Mexican law does not require it; however, 13 of these pharmacies sold a syringe to the mystery shopper without a prescription. Seventy-four pharmacies (61.7%) said they did not require a prescription for syringe purchase but 10 of these pharmacies refused the mystery shopper purchase due to lack of a prescription. The remaining 11 pharmacies surveyed did not give a definitive answer regarding whether they required a prescription for syringe purchases, with seven stating (without being prompted by the caller) that their decision to ask a customer for a prescription depended on what the customer looked like. None of these 11 pharmacies asked the mystery shopper for a prescription and 5 had successful mystery shopper purchases.
To our knowledge, this is the first published mystery shopper study of syringe access conducted in a developing country and the first anywhere to compare mystery shopper outcomes with a concurrent telephone survey. We documented a very low level of success in purchasing sterile syringes at retail pharmacies in Tijuana, Mexico, and a high level of discordance between stated pharmacy syringe sales policies and those experienced by the mystery shoppers.
The low mystery shopper success rate in this study corroborates IDU reports of substantial barriers to pharmacy-based syringe purchase in Tijuana. In qualitative studies, IDUs have linked these barriers directly to risky injection practices, including syringe sharing and scavenging through medical and household waste for used syringes [13, 14]. A quantitative study of IDUs in Proyecto El Cuete similarly demonstrated an independent association between experiencing barriers to pharmacy-based syringe purchase and receptive syringe sharing, syringe reuse, and a higher number of lifetime abscesses . In light of the mounting evidence regarding restrictive syringe sales practices in Tijuana and their direct contribution to risky injection behaviors, structural interventions are needed to modify these sales practices.
This study provides preliminary insights into the reasons for restrictive syringe sales practices in Tijuana. First, we found high levels of discordance between stated pharmacy syringe sales practices and mystery shopper outcomes. The fact that practices experienced by the mystery shoppers were more restrictive than those stated in the telephone survey suggests pharmacies are less likely to sell syringes to suspected IDUs. Our mystery shoppers were study staffers who, although not current drug users, had a history of injection drug use and for the purposes of the study dressed in a manner consistent with IDUs in the area; it is thus reasonable to believe that they were suspected of injection drug use. Further, seven pharmacies in our telephone survey willingly stated that their decision to request a prescription for syringe purchase hinged on the appearance of the customer. IDUs in Tijuana have spoken at length with us about the perceived role of appearance in their attempts to purchase syringes, and we have demonstrated an independent association between homelessness - which influences the ability of IDUs to maintain the cleanliness of their person and clothing - and encountering barriers to syringe purchase . These findings indicate that suspecting a person of injection drug use is a motivating factor for pharmacy staff in denying syringe purchase in Tijuana.
U.S. studies have identified a number of reasons why pharmacies deny syringes to suspected IDUs. These include business considerations including worries regarding store theft, the security of pharmacy staff and customers, and increased drug use and discarding of used syringes near the pharmacy [26–34]. Individual attitudes of pharmacy staff also play a role; these include negative attitudes toward drug use and drug users, concerns that distributing syringes increases drug use and the belief that selling syringes is not appropriate for pharmacists in their role as health care professionals [26, 28, 30, 31, 34]. Studies that incorporate interviews with pharmacy owners, pharmacists and clerks in Tijuana are needed to determine whether these factors influence syringe sales decisions and identify other factors amenable to intervention. These studies constitute the next phase of our research activities in Tijuana.
One of these other factors may be misunderstanding of the laws regarding pharmacy syringe sales in Mexico. Almost one-third of the pharmacies interviewed by telephone said they require a prescription for syringe purchase. It is possible that pharmacy management and staff do not have an accurate understanding of the laws governing syringe sales in Mexico. Alternatively, it is possible that, for reasons that remain unclear, they feel the need to obtain a prescription despite what the law allows. In qualitative interviews with IDUs, they posited that pharmacies fear retribution from police if they are caught selling syringes to IDUs . None of the pharmacies in this study cited fear of police to the mystery shopper or telephone interviewer, but prior studies in Tijuana by our research team have found high rates of arrest for possession of sterile syringes among IDUs, even though possession of these syringes is allowed under Mexican law . If fear of police is indeed a factor in pharmacy syringe sales practices then police behavior would need to be targeted as part of any pharmacy-based intervention.
Regardless of their reasons for requesting a prescription, it is clear that pharmacies' prescription policies are not applied consistently. Our study found discordance between pharmacy prescription policies reported in the telephone survey and policies encountered by the mystery shoppers at the same pharmacies. As expected, most of these discrepancies went in one direction, with pharmacies reporting not requiring a prescription but asking the mystery shopper for one anyway. However, we also identified pharmacies that sold syringes to the mystery shopper despite a stated policy of requiring a prescription. Further, our mystery shoppers reported encountering disagreements among pharmacy staff regarding whether or not to sell the shopper a syringe; these disagreements may explain some of the discrepancies we encountered in comparing our mystery shopper and telephone survey findings, as the outcome may have depended greatly upon which pharmacy staffer waited on the mystery shopper or answered the survey call. Interventions that seek to bring pharmacies into compliance with Mexican laws allowing over-the-counter syringe sales will need to ensure that these policies are understood and implemented consistently across the staff within each pharmacy.
Finally, the overall rate of successful purchases achieved in this study was lower than the success rates achieved by U.S.-based studies employing a similar methodology [8–12]. Although our findings cannot be extrapolated to other developing countries - or even to other regions in Mexico - they raise the possibility that access to sterile syringes through retail pharmacies in developing countries where syringes are legally available without a prescription may be more limited than in developed countries with the same policies. This possibility should be investigated by researchers in developing countries where IDUs constitute a substantial proportion of new HIV cases.
U.S.-based mystery shopper studies have documented significant differences in outcomes depending on whether a retail pharmacy is a chain or independent establishment. Because we were not able to determine the chain/independent status of several pharmacies while developing our validated pharmacy list, we did not include this variable in our study. We also identified only a very small number of pharmacies that attempted to overcharge the mystery shoppers for syringes, which was inconsistent with our prior qualitative findings that overcharging is common [13, 14]. This may be attributed to the fact that, for reasons of staffing and safety, we did not conduct any purchase attempts after 6:00 pm. Given that IDUs have reported higher likelihood of overcharging in the late evenings and early mornings, our findings may underestimate the frequency of overcharging. IDUs have also reported a higher likelihood of overcharging when they appear to be in opiate withdrawal, which our mystery shoppers clearly were not.
We documented a substantial difference between the "laws on the books" that govern syringe sales in Mexico and the actual sales practices of retail pharmacies in Tijuana. A clearer understanding of what motivates these sales practices is needed. Structural interventions that build upon this knowledge should be prioritized among public health efforts to expand syringe access and reduce transmission of HIV and other blood-borne pathogens among IDUs.
The authors gratefully acknowledge the staff of PrevenCasa, and especially the mystery shoppers, for their contributions to this research. We also thank Drs. Steffanie Strathdee, Lawrence Palinkas and Tom Stopka. This research was funded by National Institute of Drug Abuse grants K01DA022923, K01DA020364, and R01DA019829.
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