SDM dispensation data
Our automatically collected point-of-access data tool provides a novel means of comparing SDM presentations with on-site presentations to a primary fixed-site NSP with results demonstrating the substantial expansion of fixed-site NSP service via the SDMs. Across the study period, the SDMs distributed 66% of the number of syringes distributed by the fixed-site NSP, despite SDM dispensation restrictions (e.g., limited number of syringes per order).
Previous research has reported inconsistent findings related to times of SDM use [9, 11, 14]. Our findings contrast to those of the 12-year evaluation of a Parisian SDM network by Duplessy and Reynaud [14]. The majority of unique presentations in our analysis occurred outside of the MCNSP operating hours, consistent with previous Australian research [9, 11]. As the MCNSP is closed on weekends, the SDMs represented an alternative NSP modality for these times, providing for client needs [4, 20], particularly for certain sub-groups of SDM clients. However, one of the disadvantages of SDMs is the lack of contact with NSP staff, thereby potentially reducing opportunities for health referrals and treatment pathways [4, 20], and while there is potential for SDMs to be out-of-stock or malfunctioning [9, 14], we found limited evidence of this (~ 3% of all orders). Another disadvantage is product capacity and resources needed to fill the SDM when products become unavailable (e.g., during the weekends). In response, the MCNSP previously increased the number of syringes included in the dispensed free packs from six to eight, enabling SDM clients to acquire more syringes in a single SDM visit. This change was implemented following feedback from an informal survey conducted by the MCNSP staff. Despite these potential limitations, the SDMs clearly offer a service acceptable to many individuals as a convenient and accessible intervention, providing sterile injecting equipment during times when the fixed-site NSP is otherwise closed, such as during work/school hours.
SDM client demographic data and evaluation of method
While the SDMs automatically recorded valid data on the time, day and type of product ordered, demographic data were manually entered by SDM clients. In attempting to estimate the demographic make-up of unique SDM presentations, compared to the MCNSP, we limited data to what appeared to be valid estimates of client characteristics. As an evaluation of the demographic data input tools used by the analysed SDMs, we recognise that they are an innovation, however, our analysis highlights major limitations with their use. We estimated that over half of all demographic data were inputted invalidly, most commonly by the client deliberately inputting incorrect data (often by simply repeating the same numeric input). Our methods of attempting to identify valid data led to further reductions, meaning we only analysed 6% of all available data. Further, we cannot be sure that the individuals who entered what we classified as valid data were the same as those who did not (deliberately or otherwise) enter valid data. For these reasons, and without external validation of our assumptions, our findings below need to be treated with caution.
Australian studies and national reports describing the age and gender of people who inject drugs who access NSPs have consistently reported majority proportions of males aged 30 years or older [12, 21, 22]. In the 2021 National Data Report from the Australian NSP Survey, only 2% of people attending NSPs were aged < 25 years [22]. Sixty-three per cent of people were male, 35% were female, and 1% reported their gender as ‘other’ [22]. This was broadly comparable to client presentation data from the MCNSP. Our SDM client demographic estimates, if accurate, suggested higher percentages of women, non-binary genders and young people compared to the MCNSP. While questionable in terms of validity, these findings do correspond to previous international outcomes [4,5,6] and may reflect the barriers in access to health services for individuals with a different profile from the dominant identity. While SDMs allow for access to sterile injecting equipment by not accessing fixed-site NSPs, these populations may be missing opportunities for healthcare referrals and treatment pathways that fixed-site NSPs facilitate [17, 23]. This is particularly pertinent as primary fixed-site NSPs (such as the MCNSP) serve as an important point of access for wider healthcare provision [23, 24]. Previous research has stressed the need to reduce barriers to fixed-site NSPs so that they can be more responsive to a greater diversity of clients, such as women, young people and LGBTQ+ people [25,26,27,28,29]. Primary fixed-site NSPs and other distribution modalities become more effective in servicing their clientele by understanding and responding to the social, organisational and political context in which they are situated [6, 24].
While we treated data using a method that we believe approached validity, there remains distinct uncertainty in our methods, and believe that such analysis is inappropriate for NSPs seeking to monitor service delivery. Automatically collected SDM order data are inherently valid (so long as the SDM is appropriately functioning) and should be included within all SDMs. However, our evaluation of the SDM data suggests the numeric keypad is not a feasible method of collecting client demographic data. Consequently, alternative approaches and solutions are recommended when using similar data collection methods. It may be that in some cases, invalidly entered demographic data were not an attempt by the SDM client to obscure personal information, but impatience or frustration with the data input process (particularly when making multiple orders). As an initial mitigation measure, the keypad numbers assigned to demographic variables could be different from those assigned to order the various packs of injecting equipment (potentially dissuading clients to simply enter the same number for all inputs). Alternatively, the touch screen keypad as utilised by Otiashvili et al. [16] allows for specific questions and answers to be presented to clients, thereby enabling the inclusion of questions specifically asking clients to choose between ‘male’/‘female’/‘non-binary’, rather than response designations to a numeric keypad. Although not all SDM systems may have the resources to develop and install such technology, this could be an additional solution to data quality issues. Finally, other questions exploring client ethnicity or more detailed gender diversity (rather than a basic ‘other’ category) are recommended to aid in further understanding the needs of different subpopulations of people who inject drugs, although any additional questions need to be balanced against the convenience of accessing SDMs.